Hotel de la Cite Carcassonne – MGallery Collection
Hotel de la Cite Carcassonne - MGallery Collection
Luxury hotel located in City of Carcassonne
You can look forward to an attached winery, a poolside bar, and a terrace at Hotel de la Cite Carcassonne - MGallery Collection. Active travelers can enjoy cycling at this hotel. Treat yourself to a body treatment, a facial, or aromatherapy at the onsite spa. The on-site French cuisine fine-dining restaurant, La Barbacane 1 étoile, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as shopping on site and a garden.
You'll also enjoy perks such as:
- Swimming pool with sun loungers and pool umbrellas
- Buffet breakfast (surcharge), bike rentals, and valet parking (surcharge)
- An electric car charging station, a seasonal outdoor pool, and babysitting (surcharge)
- Multilingual staff, massage treatment rooms, and a vegetable garden
- Guest reviews give top marks for the helpful staff
Room features
All 59 individually furnished rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and air conditioning.
Extra amenities include:
- Recycling, LED light bulbs, and eco-friendly cleaning products
- Eco-friendly toiletries, tubs or showers, and hair dryers
- 42-inch flat-screen TVs with cable channels
- Free infant beds, electric kettles, and daily housekeeping
- Spa
- The on-site spa has 2 treatment rooms. The property's spa offers deep-tissue massages, prenatal massages, and Swedish massages. Types of treatments available include aromatherapy, Ayurvedic treatments, body scrubs, and body wraps. Other on-site facilities include a steam room.
Highlights
- Historic Fortified City of Carcassonne 1 min walk
- Aude Gate 2 min walk
- Château Comtal 5 min walk
- Carcassonne (CCF-Pays Cathare) 16 min drive
- The property is a member of Historic Hotels of the World.
Check-in
Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
Renovations and closures
The following facilities are closed on Wednesday, Thursday, Friday, Saturday, and Sunday:
- Outdoor pool
The following facilities are closed on Tuesday and Wednesday:
- Full-service spa
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available
Children and extra beds
Children are welcome
Rollaway/extra beds are available for EUR 80.0 per night
Free cribs are available on request at the property
What is included in this trek package?
Important information
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 18 years of age.
We have included all charges provided to us by the property.
- Fee for buffet breakfast: approximately EUR 30 for adults and EUR 15 for children
- Uncovered valet parking fee: EUR 30 per night (in/out privileges)
- Pet fee: EUR 20 per pet, per night
- Service animals are exempt from fees
- Rollaway bed fee: EUR 80.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number FR0F532662145
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services, spa treatments, and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property has received its official star rating from the French Tourism Development Agency, ATOUT France.
